Return & Exchange

🔄 Return Policy

You can request a return if:

  • You received a damaged, defective, or wrong product.

  • The item is unused, unwashed, and in original packaging with all tags attached.

  • The return request is made within 7 days of delivery.

📸 We may ask for photos/videos of the product to process your return smoothly.

🔁 Exchange Policy

We allow exchanges in the following cases:

  • Size issues (if applicable to the product)

  • Wrong item received

📦 Exchange pickup will be attempted once. If missed, you may be asked to self-ship the product.

❌ Items Not Eligible for Return/Exchange

  • Used, washed, or damaged items by the customer

  • Free gifts, clearance sale, or final sale items

  • Beauty, hygiene, or personal care products

  • Customized or personalized items

💸 Refund Process

Once the returned item passes quality check:

  • Prepaid orders: Refund will be credited to the original payment method within 3–5 working days.

  • COD orders: Refund will be made via UPI or bank transfer after confirmation.

Shipping charges (if any) are non-refundable.

🚚 Return Pickup & Charges

  • We offer free return pickup in most locations.

  • In case pickup is unavailable, we may ask you to self-ship the item.

  • Self-shipping charges (if any) are to be borne by the customer unless it was a mistake on our end.