Frequently Asked Questions (FAQs)

🛒 1. How do I place an order on CrunchyBuy.com?

Placing an order is super simple:

  1. Browse your favorite products

  2. Click “Add to Cart”

  3. Proceed to Checkout

  4. Enter your shipping details and make the payment
    Done! 🎉

📦 2. How long will my order take to arrive?

Delivery timelines:

  • Metro cities: 2–4 working days

  • Other locations: 4–7 working days
    We ship orders within 24–48 hrs (excluding Sundays/holidays).

🚚 3. Is shipping free?

  • Yes! Free shipping on prepaid orders above ₹499

  • Orders below ₹499: ₹49 shipping fee

  • COD Orders: ₹30 extra COD fee applies

📲 4. How do I track my order?

Once your order is shipped, we’ll send you a tracking link via SMS/Email.
You can also track it anytime under “My Orders” section on our website.

💰 5. What payment methods do you accept?

We accept:

  • UPI (PhonePe, Google Pay, etc.)

  • Credit/Debit Cards

  • Net Banking

  • Cash on Delivery (available in select areas)

🔄 6. Can I return or exchange a product?

Yes! You can return or exchange items within 7 days of delivery if:

  • You received a wrong, damaged, or defective product

  • The item is unused and in its original condition

Read our full Return & Exchange Policy for more details.

❌ 7. What items are non-returnable?

  • Used or washed products

  • Clearance sale or final sale items

  • Personal care, hygiene products

  • Customized or personalized items

📧 8. How can I contact customer support?

We’re always here for you!
📧 Email: support@crunchybuy.com
📞 WhatsApp: +91-XXXXXXXXXX
(Available 10AM – 7PM, Monday to Saturday)

🧾 9. Will I get an invoice?

Yes, every order comes with a digital invoice sent to your email. You can also download it from the “My Orders” section.

🧡 10. Why choose CrunchyBuy?

  • 100% Genuine Products

  • Fast Delivery Pan-India

  • Secure Payments

  • Excellent Customer Support

  • Prepaid users get 10% extra off